Help & Support
We are here to help you get back on track fast.
Frequently Asked Questions
My top up was successful but my wallet is not credited.
Payments are confirmed by our payment partner. It usually takes a few seconds. If it takes longer than 5 minutes, contact support with your MoMo transaction ID.
My data bundle did not arrive.
Check the Orders page. If the order is marked failed it has been refunded to your wallet. If it is still pending, allow a few minutes for the network to deliver.
I entered the wrong number.
Once an order has been submitted to the network provider it cannot be reversed. Please double check the number and network before confirming.
How do I become an agent?
Open the Agent page from your dashboard and follow the activation steps. Agents get lower prices and can set their own retail margins.
How does the referral program work?
Share your referral link. Once you have topped up at least GHS 50 your account is activated and you earn a commission when your friends spend on the platform.